REFUND POLICY
Refund Policy
Last updated: April 20, 2025
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1. Claim Period
You have 14 days after receiving your order to request a return or refund.
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2. Eligibility
To be eligible for a refund, your item must:
Be unused, unworn, and unwashed
Be in its original packaging
Include a receipt or proof of purchase
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3. Non-Refundable Items
We do not accept returns on the following:
Gift cards
Final sale items
Intimate apparel (e.g., underwear, swimwear)
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4. How to Request a Return
Email us at support@makayaa.com with the following:
Your order number
A photo of the item (if damaged)
The reason for your return
We’ll respond with the return instructions and shipping address.
Return shipping costs are the customer’s responsibility.
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5. Refund Process
Refunds are processed back to the original payment method only.
Once we receive and inspect your returned item, your refund will be issued to your original payment method within 7 business days.
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6. Missing Orders
If your order has not arrived within the estimated delivery time plus 7 additional business days, please contact us.
Legal Business Name: MAKAYAA
Business Address: 30 North Gould Street, Ste R, Sheridan, Wyoming 82801, United States
Customer Support Email: support@makayaa.com
Phone: +1 786 779 8288
Website: https://makayaa.com