REFUND POLICY
Refund Policy
Last updated: April 20, 2025
---
1. Claim Period
You have 14 days after receiving your order to request a return or refund.
---
2. Eligibility
To be eligible for a refund, your item must:
Be unused, unworn, and unwashed
Be in its original packaging
Include a receipt or proof of purchase
---
3. Non-Refundable Items
We do not accept returns on the following:
Gift cards
Final sale items
Intimate apparel (e.g., underwear, swimwear)
---
4. How to Request a Return
Email us at contact@makayaa.com with the following:
Your order number
A photo of the item (if damaged)
The reason for your return
We’ll respond with the return instructions and shipping address.
Return shipping costs are the customer’s responsibility.
---
5. Refund Process
Once we receive and inspect your returned item, your refund will be issued to your original payment method within 7 business days.
---
6. Missing Orders
If your order hasn't arrived after 30 days, please contact us. We will investigate and offer a fair resolution.